We first contacted Laurent
Poirier through friends who recommended his
professionalism and customer service level.
Being first home buyers, we knew little about
the process and steps involved in getting a
home loan pre-approved and finally approved
once the property is purchased. Laurent brought
his expetise, experience and great support to
take us through all the differents procedures
and stages involved in such project. He provided
us with detailed and customised reports related
to the properties/land history as well as the
estate market in the area we were looking at.
Laurent also put himself extremelly available
to answer our numerous questions or visit us
to discuss strategy, finance or loan choice.
He never stopped communicating to us, advising
us about the latest estate market trends, best
first home buyer strategies or simply keeping
us in the loop while the home loan was being
reviewed and approved. This shows a very high
standard of customer service added to an unconditional
experience of the today's market. As first home
owners, we would like to thank Laurent for his
ongoing support and professionalism. Successful
collaboration, great results!
Fred & Julie Baud,
Sanctuary Lake VIC
I received a beautiful box
of chocolates from you yesterday, thank you
very much. I've always been a huge admirer of
the customer service and experience you provide.
I even told a friend of mine yesterday and she
asked for your details to organise an appointment.
Thank you again.
Bernard Ramplant, Seaford
VIC
I've been involdved in loyalty
business for quite some time and really appreciate
a good customer and with Felix Solutions, I
have found just that. Laurent provides a highly
professional and personal service - the best
I have come across. It has been a pleasure dealing
with him to refinance my home loan and organise
a purchase of the first investment property.
I've been guided and supported all the way and
Laurent turned such a complicated matter for
me into a totally easy and pleasant experience.
There is very good feedback and follow through.
Laurent and his team have my ongoing business
as the service to date has meet all my expextations
and more. I'de be happy to recommend his services
to future prospective clients.
Anna Samkova, Highett VIC
I would like to thank you
Laurent for all your hard work there, especially
towards the end when settlement neared. I believe
that you went above and beyond the call of duty
- and what makes it even more important is that
I didn't ask you to, you initiated it, which
is a really good way to run your business -
I hope that you get lots and lots of inquiries
and clients, because I believe with your attitude
and service you'll win lots and lots of business!!
I'll catch up with you soon.
John Livingston, Alphington
VIC
I just want to say a big thank you for the awesome
service I have received from you. Your preparation
and follow up throughout have been top class.
You’ve made this easy for us, thanks again.
Merry Phelps, Caulfield
VIC
I went to numerous brokers and banks regarding
a home loan but none of them made me feel confident
that I was getting all the information I needed
to make a sound decision. Laurent was the only
person to elaborate on all the options, helping
me understand the possibilities, and finally
tailor a solution that matched my requirements.
Angus Lakes, Sandringham
VIC
Excellent. The most thorough financial services
we have ever been involved with. Even when we
were happy with the result, Laurent would do
something extra. Exceptional.
Kathryn Magge, Aspendale
VIC
Laurent, I would like to take this opportunity
to thank you for your wonderful service we have
received and also for the lovely box of chocolates.
I will definitely recommend you to my friends.
Looking forward to do more business in the near
future.
Sahil and Gurpreet Matt,
Ivanhoe VIC
Laurent, I just wanted to say a HUGE thank you
for the lovely box of chocolates we received.
They are very much appreciated. I must say once
again a very large thank you from both Dean
and I for all the help you have given us with
the house. Its so lovely to have a place to
call our own, and without your help we would
still be looking. I'm a strong believer in talking
about your experiences and if i have had a great
experience i will gladly tell others, which
in your case i have no reservations whatsoever.
I'm sure we will be speaking to you in the future
when it comes time for us to do some renovations
and add my pool!!!
Leese & Dean Kilsby,
Keysborough
